Pros and Cons
Instant Communication
Suited for quick informational type questions Non-locational specific Can be routed to cell phones Can be used for meetings Can send links, image, videos and filesharing Can be used in intranet as well as internet Need not travel to attend meetings Personal anonymity Conversations are easily tracked Analytics are easy |
No way to relay emotional content
No personal interaction as in FtF Long sustained conversations may be difficult or time consuming May be hard to understand if texting shorthand is used Can not hide presence if actively available for IM Potential virus if using web based program Multitasking is easy May have security issues, although most have encryption |